Return Policy

Overview

At Kryxelonhrexor, we are committed to providing high-quality social media content creation, strategy, and video production services. We strive to meet and exceed your expectations with every project. This Return Policy outlines the terms and conditions for service modifications, revisions, refunds, and cancellations of our digital services.

Since we provide custom digital services rather than physical products, traditional return policies do not directly apply. However, we are dedicated to ensuring your satisfaction and will work with you to address any concerns about our services.

Understanding Digital Services

Our services include custom content creation that is tailored specifically to your brand, requirements, and project brief. Unlike physical products, digital services:

• Cannot be "returned" in the traditional sense
• Are custom-created based on your specific needs and instructions
• Require time and resources to develop
• May have been partially or fully completed before a cancellation request

We believe in building long-term relationships with our clients and are committed to working with you to ensure you are satisfied with the final deliverables.

Service Modifications and Revisions

We understand that revisions may be necessary to ensure the final deliverables meet your expectations. Our revision policy is as follows:

Revision Process

If you are not completely satisfied with the initial deliverables:

• Contact us within 7 business days of service delivery
• Provide specific, detailed feedback about what needs to be changed or improved
• Clearly outline your expectations and requirements
• Reference specific elements, sections, or aspects that require modification

We will review your feedback and work with you to make necessary revisions. The number of included revisions depends on your service package. Minor revisions (color adjustments, text changes, minor edits) are typically included at no additional cost within the revision period.

Major Revisions

If significant changes are requested that differ substantially from the original project brief or require additional work beyond the scope of the initial agreement, additional fees may apply. We will discuss any additional costs with you before proceeding.

Refund Policy

While we aim to ensure your complete satisfaction, refunds are evaluated on a case-by-case basis. Refunds may be considered under the following circumstances:

Eligible for Refund

• Service Not Delivered: We failed to deliver the service as described in the agreement
• Technical Failure: Technical issues on our end prevented service delivery despite our best efforts
• Pre-Work Cancellation: Cancellation requested before any substantial work has commenced
• Breach of Agreement: We materially failed to meet our obligations under the service agreement
• Duplicate Payment: Accidental duplicate charges

Refund Process

• Refund requests must be submitted in writing within 14 days of service delivery
• Include detailed explanation of why you are requesting a refund
• Allow us the opportunity to resolve the issue through revisions first
• Processing time: 7-14 business days after approval
• Refunds will be issued to the original payment method

Partial Refunds

If work has been partially completed at the time of cancellation or if a refund is approved after partial delivery, we may issue a partial refund based on the percentage of work completed and the amount of time and resources invested.

Non-Refundable Items

The following are generally not eligible for refund:

• Services that have been fully delivered and approved
• Custom work that has been specifically tailored to your requirements
• Services where significant time and resources have been invested

Revision Policy

We offer revision opportunities to ensure your satisfaction. The number of revisions depends on your service package. Additional revisions may be available for an additional fee.

Cancellation Policy

You may cancel a service before work has begun. If work has already commenced, you may be charged for completed work at that point.

Dispute Resolution

If you have concerns about our services, please contact us directly. We are committed to resolving any issues in a fair and timely manner.

Contact Us

For questions about returns or refunds, please contact us at support@kryxelonhrexor.world or visit our Contacts page.